Bradfords Bakers Gifts - Bakery in Glasgow

Tristan

Well you are just brilliant! What a service. My order was successfully delivered to my daughter in law for her birthday. She was delighted with her cupcakes, and I am completely in awe of this wonderful service you provide. I will be telling everyone I know. Thank you.

Josiah

Fantastic service , thank you, goods ordered and delivered this morning by DPD. Best Regards.

Jameson

I have read some of the reviews on feebo and it would seem I am not alone. Many people have never received responses to their emails. Many people gave had no success on the phone. And those that did get through, as one man said, they were very blasé about it.

Serenity

As I said, I am very aware of how bad feedback can harm a reputation so in my last email I did tell them that if I received no response from them I would be writing bad reviews wherever I could, and telling anyone I could but, somewhat strangely, no response.

Henry

In August I ordered some red velvet cupcakes for my friend as it was her birthday and things hadn't been going very well for her this year. I sent her the details before hand to ensure she was home and her cupcakes were delivered and she phoned to thank me but she didn't say much about them which I thought was odd because I was really excited about her receiving a big box of beautiful cupcakes. In September she came to visit me as I've been ill this year, and out it came. Her cupcakes were delivered and " looked like they had been made by a 5 year old ". Apparently they were a complete mess so she emailed Bradford Bakers customer services ( HA!! ). No response. She emailed again, no response, and again, no response so she tried phoning. Couldn't get through. Eventually she managed to speak to someone about it and they didn't seem to be that interested. They eventually offered to refund the money and that was that. We didn't hear from them at all , no explanation, no mention of a refund . She did all this, despite the fact that it was her gift to save me the stress of it but I was so disappointed and angry that I had been telling everyone about this great place that sends cupcakes to people that I decided to email them for an explanation. Accidents happen, a refund was offered ( though we aren't entirely sure that has happened yet), I just wanted to speak to someone about it and about the shocking customer service my friend had received. I have emailed them 4 times now, and have heard nothing. After one email I did get an automated one back saying they would contact me within 24 hours but that never happened. I've requested somebody call me, that hasn't happened either. What makes me so cross is they come across on their website as this caring family run business but in reality, once they've received your order they couldn't give 2 hoots.

Brooklyn

I worked as a manager in retail for 15 years before I became ill and customer service is so extremely important, it's THE most important element in running a shop so surely, if you are website based, word of mouth must play a key role in the success of your business.

Dominic

Bradfords Bakers has provided Facts International Ltd a variety of corporate treats including cupcakes delivered to winning clients during a British Bake Off marketing campaign and some beautiful Xmas hampers. Without fail everything has arrived on time and has turned up in perfect condition, leaving both us and our clients delighted.

Maverick

If you plan to use them , then I'm sure their products are very tasty, but if not, or they don't turn up ( as seems to happen according to reviews) you've basically had it.

Joseph

Regards,

Madelyn

Mrs M Banks

Isabelle

I can't praise Bradford Bakers & Gift highly enough! When I placed my order online with them I gave an address but on the day of delivery I found that the person to receive the gift was going to be at a different address. As the gift had already been dispatched they immediately offered a replacement gift to be sent the following day to another address at no extra charge other than the postage of £3.95! Their customer service is more than excellent, it's exceptional, a rareity I find these days, and their products are simply delicious. My grateful and appreciative thanks to you all and most especially to Clare.

Bella

Had someone bothered to email me to explain what had happened to my order and offered an apology then I would probably have given them another go, as I said, things happen but thus company is unbelievable. Worst customer service I have ever seen or heard of.

Evelyn

I give them one star because at least she received them which is better than some people.